FAQ (Frequently Asked Questions)

Waterfall | The Change AgencyWhat can a registered clinical counsellor help me with?

  • Experience change and agency to make positive changes in your life
  • Communicate with others in ways that make you feel more heard and make you better able to understand them
  • Make a healthy transition through difficult times due to broken relationships, grief, job loss and/or health challenges
  • Live a more balanced, healthier and happier life
  • Reduce stress and distress
  • Become aware of all the choices available to you
  • Become skilled at managing your mood, anxiety and emotions
  • Achieve a stronger sense of self
  • Discover practical strategies to solve the challenges you experience
  • Overcome negative thoughts, feelings and behaviors that interfere with your happiness
  • Become self reflective and to trust yourself as well as others
  • Reach the goals you set out for yourself
  • Engage in living a more meaningful life and make meaningful connections with others
  • Become aware of your triggers and recover from trauma
  • Experience relief from the emotional aspects of illness or trauma
  • Abstain from hurtful, harmful or self destructive behaviour
  • Become trained at understanding your emotions and becoming more mindful and able to live in the present moment

Can you help me?

We offer a 15 minute free phone consultation for new clients. There is no obligation for further services and we will never pressure  you to do so.  We can talk generally about the issues you might want to explore in counselling. You can ask basic questions and discuss whether we might be a good fit.  If there isn’t a good fit, we are happy to offer referrals to other excellent mental health professionals.


What goes on in our first session?

The first session is an opportunity for you to share a bit about yourself and what has brought you to seek counselling support.  We will do our very best to put you at ease and convey the genuine warmth we feel when we are working with our clients.  We specialize in working with clients who have never worked with a counsellor before!

Our first session will also provide an opportunity for us to explain how we might work together through the counselling process.  We can each ask questions, and we will encourage you to express any concerns you might have.  We will also discuss things like informed consent/confidentiality, fees and scheduling.


When are you available?

Priority for appointment times is given to existing clients, however we currently have availability for new clients on  weekday evenings and every other Sunday afternoon.


How much are fees?

Fees for counselling at The Change Agency are in line with the recommended fee guidelines set forth by the BC Association of Clinical Counsellors.

Tree | The Change AgencySession Fees

Individual Therapy $120* for a 50 minute session

Couples/Family Therapy $130* for a 50 minute session

* Plus 5% GST.

We do not want our clients to forgo the opportunity to make positive steps towards mental health due to financial hardship.  If finances are or become a hindrance to you continuing with counselling, please let us know. Based on availability, we reserve a portion of our practice for clients with financial limitations (Eg. students, seniors, under-employed individuals). Fees for these clients can be negotiated and set on a sliding scale.

Some extended health benefit plans may reimburse all or a portion of the fees for Registered Clinical Counsellor Services. UBC’s AMS/GSS student Health Plan and SFU’s SFSS Health Plan does cover RCC (Registered Clinical Counsellor) services as well as some Sun Life, Manulife and Pacific Blue Cross plans.

Please check with your extended health care service provider as you may be eligible for coverage. If your extended health benefits plan does not currently include RCC’s, some clients have been successful in expanding their coverage to include RCC’s by asking their human resources department to contact their group insurance provider and request that their plan be changed to cover the services of a RCC at no additional cost.


What is the payment and cancellation policy?

Payment in full is expected on the day of your session, payable by cash, cheque, Interac E-Transfer, American Express, Visa or MasterCard. If you would like to cancel or change your appointment time, please contact The Change Agency at least 24 hours in advance. For all cancellations with less than 24 hours advanced notice, clients may be charged a $50 no-show fee.