Life is a journey and our patterns, habits, and emotions to events in our personal and professional lives have been formed along the way. Take the time to acknowledge this work can be challenging – give yourself time to reflect. Some clients experience dynamic changes quickly and many clients make significant changes in 3 to 6 sessions.

International Coaching Federation defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Coaching is a client-driven process. The coach’s responsibility is to: Discover, clarify, and align with what the client wants to achieve Encourage client self-discovery Elicit client-generated solutions and strategies Hold the client responsible and accountable The coaching process helps clients improve their outlook on work and life, while improving their leadership skills and unlocking their potential.

Everything begins with a conversation. Book a complimentary 30-minute discovery session via zoom or phone call. There is no obligation for further services, and I will never pressure you to do so. If you decide to book a complimentary session, I will email or text you a confirmation and provide a few details to start you thinking. You can also take this opportunity to ask questions and discuss whether we might be a good fit. If not, I am happy to offer referrals to other capable coaching professionals.

What is coaching? International Coaching Federation defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Coaching is a client-driven process. The coach’s responsibility is to: Discover, clarify, and align with what the client wants to achieve Encourage client self-discovery Elicit client-generated solutions and strategies Hold the client responsible and accountable The coaching process helps clients improve their outlook on work and life, while improving their leadership skills and unlocking their potential. What is coaching (REALLY)? Raising awareness when words and actions don’t align Confidential conversation to help you move forward Nonjudgmental and unbiased space to brainstorm and experiment Re-connect with who you are and what’s important to you Setting goals, creating outcomes, and making sustainable changes Is coaching a good fit for you? Since coaching is a partnership, ask yourself whether collaboration, other viewpoints and new perspectives are valued. Also, are you ready to engage and be brave? Are you willing to let go of belief systems that don’t serve you? The world around us is changing faster than ever before. Are you rethinking your skills with ease and optimism? If the answer is yes, then coaching may be a beneficial way to develop and grow. How is coaching distinct from other service professions? Executive coaching focuses on setting goals, creating outcomes, and managing personal change. Sometimes it’s helpful to understand coaching by distinguishing it from other personal or organizational support professions. • Therapy: Therapy deals with healing pain, dysfunction, and conflict within an individual or in relationships. The focus is often on resolving difficulties arising from the past that hamper an individual’s emotional functioning in the present, improving overall psychological functioning, and dealing with the present in more emotionally healthy ways. Coaching, on the other hand, supports personal and professional growth based on self-initiated change in pursuit of specific actionable outcomes. Coaching is future-focused, and the coaching relationship emphasizes action, accountability, and follow-through. • Consulting: Individuals or organizations retain consultants for their expertise. While consulting approaches vary widely, the assumption is the consultant will diagnose problems and prescribe and, sometimes, implement solutions. With coaching, the assumption is that individuals or teams are capable of generating their own solutions, with the coach supplying supportive, discovery-based approaches and frameworks. • Mentoring: A mentor is an expert who provides wisdom and guidance based on his or her own experience. Mentoring may include advising, counseling, and coaching. The coaching process does not include advising or counseling and focuses instead on individuals or groups setting and reaching their own objectives. • Training: Training programs are based on objectives set out by the trainer or instructor. Though objectives are clarified in the coaching process, they are set by the individual or team being coached, with guidance provided by the coach. Training also assumes a linear learning path that coincides with an established curriculum. Coaching is less linear, without a set curriculum. Additionally, coaching does not focus on behaviors that are being executed poorly or incorrectly. Instead, the focus is on identifying opportunity for development based on individual strengths and capabilities. What’s in it for me? Coaching clients who responded to the 2017 ICF Global Consumer Awareness Study reported positive coaching impacts including: Improved communication skills Increased self-esteem/self-confidence Increased productivity Optimized individual/teamwork performance Improved work/life balance Increased well-being Improved business management strategies Expanded professional career opportunities Accelerated on-boarding into a new professional role What can I expect? Life is journey and our patterns, habits, and emotions to events in our personal and professional lives have been formed along the way. Take the time to acknowledge this work can be challenging – give yourself time to reflect. Some clients experience dynamic changes quickly and many clients make significant changes in 3 to 6 sessions. Connect Everything begins with just a conversation. Book a complimentary 30-minute discovery session via zoom or phone call. There is no obligation for further services, and I will never pressure you to do so. If you decide to book a complimentary session, I will email or text you a confirmation and provide a few details to start you thinking. You can also take this opportunity to ask questions and discuss whether we might be a good fit. If not, I am happy to offer referrals to other capable coaching professionals.

Payment in the form of CASH, Visa, MasterCard, American Express, Check or Debit Card is required immediately following the session and Interac e-Transfers are also accepted. *With COVID-19, e-Transfers are preferred for a touchless transaction. An invoice can also be sent for credit card payments ahead of time as well. In addition, in order to keep us safe, I will be instituting the following practices: Sanitizing all surfaces and pens/clip boards before and between sessions I will provide mandatory hand sanitizer for clients and myself to use prior to starting sessions In person sessions can be cancelled without penalty up to 1 hour before the session start time if the client or someone in the household is experiencing cold/flu symptoms If a client arrives demonstrating cold/flu symptoms, the session will be cancelled without penalty If I am experiencing cold/flu symptoms I will immediately inform you to cancel an in person session, but if you wish, we can continue with the session virtually Clients are welcome if they wish to wear masks or any other PPE, but are not required to do so. In order to communicate clearly and for you to be able to see my non verbal expressions, I will not be wearing a mask in our sessions The Central Park Business Park has requested clients not arrive more than 5 min before their session time to limit the number of individuals in the waiting area. The seating area has been altered to maintain appropriate social distancing which really limits the space available. While you are in the waiting/common areas of the office, masks are required but may be removed once you come into my office space. In order to limit the use of my phone to process payments, I am requesting clients use Interac e-Transfers for session payment, or I can send an invoice using the Square Reader if you wish to use a credit card. If this is problematic, the square reader can be used in the session, and I will use a UV Sanitizer on it and my phone between sessions, but it may cut into our session time. At present, the underground parking area for the building is being closed at 6pm for security reasons and on weekends. The reduced business traffic in the area has meant cars in the parkade have been broken into at a high rate. If you are driving, I would recommend parking on Ormindale Street or Kingsway west of the office building. The Central Park business park has also closed the use of the kitchen/ dish- washer, so I will not be able to offer tea/water at this time as well as I normally would.

FAQs Archive - The Change Agency

Q: What is the payment and cancellation policy?

Payment in full is expected on the day of your session, payable by cash, debit, cheque, Interac E-Transfer, American Express, Visa or MasterCard. If you would like to cancel or change your appointment time, please contact The Change Agency at least 48hours in advance. For all cancellations with less than 48 hours advance notice, clients may be charged the full session fee.